Testimonials

October, 2020My Rolex DateJust had a stem malfunction and needed repair. I took it to my local Rolex dealer and a month went by with a huge price tag being presented for the repair. I sent my watch to Watch Repair and it was fixed for a fraction of the cost and quickly returned to me looking beautiful. Thanks to your repair staff for the prompt attention and great work on my watch.
John Marcell, Dadeville, AL
October, 2020I just got my Rolex GMT Master II back today and it is perfect. It might as well be brand new. Interestingly when I got Jeff’s email to tell me that my watch was done and had been shipped, I was playing golf with a friend who has a Rolex Submariner. I told him if he ever wanted a tuneup for his watch, he should send it to Watch Repair for service. He told me that he had sent a different watch to them and was delighted with the service. So I got his testimonial in person that day. Jeff and Mark’s attention to detail is unparalleled. From estimate to shipping to them and return to me was extraordinary. If your watch needs service there really is no other place to send it in this country than Watch Repair. Fantastic company.
Carter Davis, Wareham, MA
October, 2020I have received my watch after Jeff and Watch repair overhauled my Rolex and when I started to open the package it came it I was totally amazed at the care taken by your company to protect the watch, it even had a GPS tracking device in the package in case it got lost or stolen. after opened everything up i was once again impressed and extremely happy at my NEW watch. It was beautiful and was still working and correct time after the time in the box. In my opinion for a company to get a 5 star rating you have to exceed expectations of your customer and you and your company have blown me away..Outstanding service and just perfect in every way....Thanks to Jeff and all the rest at Watch Repair.
Edward D. Ritchey, Rotonda West, FL
October, 2020TestimonialOctober 2020 In April 1974, while serving in W. Germany, I purchased a new Rolex GMT Master (1675) in Frankfurt am Main. As my valued sidekick, I’ve worn this watch virtually every day all over the world for more than 46 years. As my closest friend, it seldom leaves my wrist. Like any high quality machine, periodically it requires maintenance to ensure continued long life. When the time came I found Jeff Herman and Marc Imberman, WatchRepair.net LLC and after much due diligence including contacting references, I selected them to service my trusted sidekick. Clearly they were the right folks. They achieved their goal of restoring my Rolex GMT Master to like-new condition and clearly exceeded my expectations. I’m proud to join the list of satisfied customers and will gladly serve as a reference anytime. Many thanks for a great job – well done! COL Daniel J. Lynch, US Army, Ret. Steilacoom, WA (253) 584-9152, dlynch324@gmail.com
Col Daniel J. Lynch, US Army, Ret., Steilacoom, WA
October, 2020I am very pleased with the overhaul of my Submariner. The watch looks and performs like it did when I purchased it over forty years ago. The entire process from my first conversation with Jeff to receiving the newly restored watch was exactly as promised. I would recommend Watchrepair.net to anyone looking for safe, reliable, and quality Watch repair.Chuck Jambe
Chuck Jambe, Hinckley, OH
October, 2020My watch was repaired and returned to me in excellent condition and keeps perfect time. I would recommend using this service without reservations.
Anthony DeMarco, Blue Bell, PA
October, 2020A few days after I contacted Marc he sent me a pelicon box loaded with a GPS tracker to mail my watch back to him. He insured my watch and shared the tracking in real time to his shop. My watch returned in like new condition— running and looking perfect. I would highly recommend trusting your cherished timepieces to Marc.
Joan Wall, Missoula, MT
October, 2020Received my wife’s lady president yesterday ,watch looks new again after 37 years ,Thank you Mark and Jeff
Jeff Hanna, Ludington, MI
October, 2020A vault was sent for watch shipment. I was notified when watch was received. I was called with an explanation of needed work. Watch was returned with GPS tracking device in package. Watch looks great and runs accurately. The process went exactly as advertised. Minor complaint, the first person I spoke to said I could waive insurance since the watch is covered on home owners insurance. Next person said no. This would not prevent me from recommending or using WatchRepair if I needed watch repair.
R D Endres, Greenville, NC
October, 2020My repaired and refurbished Omega Constellation watch arrived. I am thrilled with the work Marc and his team did. The watch looks like new and runs perfectly. I would highly recommend them. The entire process was handled efficiently and professionally and they met all my expectations. Even my husband was impressed since he initially had expressed concerns about doing this type of business over the internet.
Carolyn Parker, Paris, TN
October, 2020My 5513 Submariner has been on my wrist since July of 1967. That's 53 years. It's been on every continent except Antarctica. It's been 150 feet down in the Pacific, the Atlantic and the Caribbean. Upon returning to the US with me after 15 years away, it needed some TLC. Living in a very suburban corner of Central Florida a certified Rolex repair facility was hard to find, so I began crawling the Internet and found WatchRepair.net.. Lots of good things said, no bad things said. I filled out a contact form, which was immediately replied to, then a short phone call to discuss specifics and I soon found a very sturdy Pelican case (I've used Pelican cases for my cameras and gear for years) complete with a GPS tracker and a pre-paid shipper. I bundled my dear friend in the precision cut, high density foam inside the case, affixed the tamper detection seal to the case, stuffed it into the prepaid shipper and off it went. I soon received a call in which we discussed what needed to be done and the cost. Exactly 20 days later, after receiving a call that my watch was on the way, and then a text with tracking information, the watch appeared at my door, encased in high density foam complete with the test readouts (in German, very official) of the atmospherics performed on the watch, plus a prepaid envelope to return the GPS tracker that shipped with the watch. And the watch is as beautiful as it was that summer afternoon in Groton, Connecticut when I first opened that beautiful green box (I still have it) to look at my lifetime companion.I want to thank Jeff Herman and Marc Imberman for the incredibly professional yet friendly and informative way they conduct their business. I'm sure this 5513 Meters First Submariner will eventually find its way back to them (or their heirs), as my son and I have an agreement that when the watch is 100 years old it will be overhauled one last time and then retired.
Mel Zelniker, Lecanto, FL
October, 2020WatchRepair has been great. I have had my Rolex for 35 years. I have had it serviced about 5 times but never as good a job as WatchRepair. It was looking kind of sad and actually stopped running. I felt very comfortable shipping my Rolex to WatchRepair, their security was first class. Anyway, I got my watch back and it looks and runs like new. I would definitely recommend WatchRepair to anyone needed repair done by a master.. Thank you!
David White, Santa Ana, CA
October, 2020I have a Rolex GMT Master that my father gave me. It is from 1966. It was in need of a complete overhaul. Even the crown and stem were missing. I was doing some research online and found out about Watchrepair.net. I contacted them and talked to Jeff. I can tell you that the service was amazing!!!!. The watch was restored perfectly. I will be sending Jeff and Marc all my watches in the future for all the repair or maintenance needs. The shipping back and forth was very amazing and they even use a GPS tracking device so you can see where the watch is at all times. Super!!!! Thanks again Jeff and Marc and all the staff and Master Watchmakers.
Juan Aragon, Dallas, GA
October, 2020Very well organized and professional service. My Breitling Aerospace came back looking good and keeping time. As far as the quality of the repair, only time will tell.
John Woods, St. Petersburg, FL
October, 2020Just got my watch back. It looks brand new. It took a little longer than I had expected but was worth the wait. We will definitely use them again.
Bob Kade, Vero Beach, FL
October, 2020I am very pleased with the service I received in repairing/restoring my 42 year old Omega Speedmaster. I found WatchRepair.net online and noted all the positive reports from their customers. I checked with a few and they confirmed the excellent quality of the service. I contacted them to see what my options were. They responded immediately, I was able to call and discuss the service of my Omega, all my questions were answered in detail. I felt very comfortable letting them service my watch. I sent them the watch for an evaluation. They have very extensive tracking procedures in place to monitor where watches in transit are at all times. I received a call once they had looked at my watch and we discussed my options. Again, all my questions were answered. We settled on what needed to be done and the price. The repairs were done when and at the price they said it would be. If you have them service your watch you can be sure it will be in caring and professional hands.
Michael Minehan, Palm Desert, CA
October, 2020I would like to thank Jeff and Marc at watchrepair for their timely repair of my rolex datejust watch. They were professional and though. They were honest in their repair estimates and their prices for repairs to my watch were very reasonable. They kept me informed at each level of repair. I am very pleased with the service I received from them. They are professionals. I would highly recommend them to anyone. Actually, I have already refered my brother to them for repair of his rolex. Thanks again Tom Kilgore
Tom Kilgore, Wytheville, VA
October, 2020I found WatchRepair by accident and after speaking with their office I felt immediately comfortable with trusting them with my valuable Breitling Chronomat which was in need of an overhaul. They guided me through packing the watch and getting it to a local UPS store to ship to them. I called once or twice and received periodic updates as to progress and after about 4 weeks my watch was delivered. It looks as good as the day I purchased it and all repair issues have been cared for. I am very happy to have found them, although accidently, and highly recommend them for repair of your prized time pieces.
Robert Moss, Granby, CT
October, 2020This is the second Rolex Submariner I had serviced. They did such great with my Gold/ss Sub, there was no doubt I would send my ss Sub for service. Very fast and watch came back looking the way it did in 1984.
Billy McCafferty, Steubenville, OH
October, 2020WatchRepair.net. Exceeded my expectations and advised of servicing concerns in a timely manner. The transit precautions were outstanding.
Vic McDowell, Vancouver, WA

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