TERMS OF SALE AGREEMENT

WatchRepair.net is the provider of a service on behalf of its clientele. By the customer (“you”) sending in your watch to WatchRepair.net (“us” or “we”), you are agreeing to all of the terms and conditions set forth herein. These terms, together with applicable additional terms and conditions, are terms of a legal agreement between you and WatchRepair.net, and are collectively referred to herein as the “Agreement”.  

INITIAL ENGAGEMENT

By offering our FREE Pelican WatchRepairPak®, we take much of the worry and effort out of packing up and sending your watch off for repair and service. Request your FREE UPS® Express specially-designed protective Pelican WatchRepairPak® for you to safely ship your valuable time piece in for repair. Your Pelican WatchRepairPak® will arrive via USPS Priority Mail in 2-3 business days. Your Pelican WatchRepairPak® will include printed instructions on how to package your watch for shipping. This is absolutely the safest and the most convenient way to ship your watch in for repair! Then simply drop it off at any UPS® Store location at no charge, compliments of WatchRepair.net. It will already have a prepaid UPS shipping label so all you will need to do is drop it off and ask for a receipt. Please let us know that you have turned the package over to UPS. When your watch has arrived safely, we will contact you either by email, text message, or telephone to let you know. WatchRepair.net does not guarantee that it can repair your watch. Once our Master Timekeeper has had a chance to inspect your watch and diagnose the problem(s), we will contact you to confirm the estimate. There is never a charge for the estimate and if, for any reason, you decide not to proceed with the repair, or if we’re not able to service it, WatchRepair.net will ship you back your watch.  If, for any reason, you decide not to send in your watch once you have received the Pelican WatchRepairPak®, you must notify us so that we can provide you with a substitute USPS Priority Mail return label for sending back our empty Pelican WatchRepairPak®. Do NOT ship the empty Pelican WatchRepairPak® using the included UPS® label. Upon receipt of the empty Pelican WatchRepairPak® using our USPS Priority Mail label we will refund any pre-paid insurance fees. If the included UPS® label is used to return an empty Pelican WatchRepairPak® we will not be able to refund any pre-paid fees.  

PRICING

Prices discussed by phone prior to customer sending in their watch are subject to change once the watch has been received and fully examined. Prices listed on our site do not apply to chronographs or vintage watches.

PRIVACY POLICY

This privacy notice discloses the privacy practices for WatchRepair.net, LLC. We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or by phone from you. We will never sell or rent this information to anyone. We will use your information to respond to you, regarding watch repair service, as well as regarding buying and selling watches. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. You may opt out of any future contacts from us at any time by contacting us via the email address or phone number given on our website: We take all necessary precautions to protect your information. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 888-876-9282 or via email: [email protected].  

CREDIT CARD AUTHORIZATION

Payment / Refund Policy Upon receipt of your watch, WatchRepair.net will expeditiously contact you with the estimated cost for the repairs. Upon your acceptance of our repair estimate, written or verbal, you will be required to pay in full for the repairs with a credit card. Any estimate provided by WatchRepair.net is subject to change depending on variables such as the unforeseen difficulty and complexity of the repair that needs to be done, obtaining missing parts, etc. Once payment is received, our watchmakers shall commence their work immediately as the decision to proceed is considered final.  

LENGTH OF REPAIR TIME

WatchRepair.net provides estimates based on average repair times for similar type timepieces and procedures. WatchRepair.net, LLC and its affiliates will do our best to complete work within the time stated during the estimating process. However, this estimated time of completion cannot be guaranteed due to the potential of parts being on backorder or the need for parts to be located. Customer understands the length of repair time is not guaranteed, and will not hold WatchRepair.net, LLC responsible for any delays.  

WATER RESISTANCE

Watchrepair.net endeavors to make every watch water-resistant if possible. Water resistance for watches is a measurement of the pressure under water above which a watch will allow water to enter. It is not a definitive depth rating, since water temperature and other factors can cause higher pressure at lesser depths. Typically, the depth ratings listed on a watch translate to certain behaviors that should be acceptable while wearing the watch, as follows:

• 100 feet/30 meters – Light splashes. Swimming not recommended. Do not submerge.
• 165 feet/50 meters – Casual swimming but avoid rigorous activity in the water.
• 330 feet/100 meters – Swimming, snorkeling.
• 660 feet/200 meters – Scuba diving.
• 1000 feet/300 meters – Deep-sea dives

Exposure to chemicals such as soaps or household cleaning products can damage the seals/gaskets that protect the watch from water intrusion and should be avoided. Vintage watches are not warrantied against moisture regardless of any tests passed or ratings listed on the watch itself; their condition can change suddenly due to their age. The word “waterproof” is no longer allowed by the Federal Trade Commission, but may appear on older watches; it is a term that has no relevant meaning, and should not be relied on.   

RISK-OF-LOSS 

 You remain responsible for the risk-of-loss for your watch(es) until delivery of the same to WatchRepair.net. You are responsible for any damages that may occur to your product while in transit until we inspect and sign for your package. In the event of a claim with the shipping company, you are responsible for providing proof of purchase, and/or appraised value, as well as proof of shipment, in order to collect on insurance. If you do not provide proper documentation, WatchRepair.net will not obtain insurance reimbursement. WatchRepair.net strongly recommends that your timepiece(s) be photographed before shipping.  

RETURN SHIPMENT

Prior to shipping your watch back to you, WatchRepair.net will attempt to contact you to confirm the physical address to which you would like us to ship it. The vast majority of the packages we send out require an adult signature at the time of receipt to ensure the safety and security of your watch. It is your responsibility to ensure that someone will be at the delivery address to accept the package. Because packages delivered per release signature are considered delivered, it is imperative that your address does not have a Release Signature Status with the courier, which allows packages to be dropped off unattended and unsigned. It is your responsibility either to alert WatchRepair.net to this issue or to resolve it on your own with the courier.  

WATCHREPAIR.NET IS NOT RESPONSIBLE FOR:

 Items delivered to incorrect addresses supplied by the sender; Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender; Delays or mishaps in delivery due to the fault of the delivery service contracted (UPS, etc.).  

WHAT SHIPPING INSURANCE DOES AND DOES NOT COVER 

Customer is responsible to pay for the return shipping, $39.95 + insurance, which is $8.00 per $1000 of declared value unless otherwise specified, at the time of ordering the WatchRepairPak®. Shipping insurance is purchased once you have requested our secure Pelican WatchRepairPak® and we have agreed to the replacement value of your watch. As a binder for the total amount of insurance pre-purchased, customer will receive a detailed printed invoice with the WatchRepairPak®. It is the customer’s sole responsibility to make sure the proper amount of insurance has been purchased. Any change in the insurance amount needs to be requested in writing in the form of an email or text prior to the package being shipped. Only once we have confirmed and charged for the additional insurance will coverage take effect.  Once the watch(es) have been shipped, the value of coverage cannot be changed. At any time after the watch has been checked in and validated, the customer can request in writing, in the form of an email or text, an increase in the value of coverage prior to the watch being shipped back. Only once we have confirmed and charged for the additional insurance will coverage take effect.  Insurance is in effect during the entire time WatchRepair.net LLC and affiliates are in possession of your watch(es). If your watch is damaged, lost, stolen, or misplaced while in our care, WatchRepair.net, LLC, as well as our affiliates, are only responsible for the amount that was mutually agreed to and paid for at the time the Pelican WatchRepairPak® was initially ordered and paid for, or an increase was requested in writing and accepted in writing. Shipping insurance only covers the amount that has been mutually agreed to at the time of ordering the WatchRepairPak®. So, for example, if we agree to insure your watch for $4,000, then this is the agreed upon amount of insurance liability. Just so that it is completely clear, the following example applies: A customer orders one of our signature WatchRepairPak®s. We discuss the estimated replacement value of the watch in question. If the customer indicates that the total value of the watch is $4,000, then we would charge $39.95 for the return shipping and $32.00 for the insurance ($8.00 per $1000 of insured value). The customer’s credit card is charged upon ordering the WatchRepairPak® and a detailed invoice is included with the shipping materials sent to the customer via USPS Priority Mail. Once the customer’s watch has been packed up and given to UPS, changes cannot be made to the insured value of the watch.  In the event of loss or damage at any time throughout the shipping and the repair process, or while in possession of WatchRepair.net or our appointed affiliates, the maximum value of coverage will be, in the example above, $4,000. In the event of a loss or damage, it is the responsibility of the watch owner to verify value by providing an appraisal, bill of sale and/or pictures so that a value can be established. In the case of the above example, if the current market value or appraised value is discovered to be, for instance, $6,000 WatchRepair.net, LLC is responsible for, at most, the $4,000 amount agreed to and purchased at the beginning of this process, not the $6,000. The value for insurance purposes accounts for the expected replacement cost and does not take into account any sentimental or intangible value. Prior to the repairs being made, the watch is covered for its replacement value minus the cost of repair. After the repairs are made, shipping insurance covers the replacement value of the watch only. Watchrepair.net and its employees shall be fully indemnified from any financial responsibility beyond the amount agreed to and charged to the customer for return shipping insurance. This applies to while the watch is being shipped as well as while the watch is in the custody of WatchRepair.net, LLC. This financial responsibility ends at the time the customer has received back his watch. Coverage is limited to the lesser of the amount specified upon signing up and the actual value of the watch.  

SHIPPING POLICIES 

To minimize risk to your watch as well as ensuring that the insurance coverage is in the proper amount and is binding, the following packing instructions must be adhered to:

• All packages must be double-boxed. WatchRepair.net will send an extra box for return shipping along with your Pelican WatchRepairPak® for your convenience.
• The shipment tracking number must appear on the inner box as well as the outer one.
• All packages must be properly packed and sealed to withstand the rigors of transit.
• All packages must be dropped off at a UPS Store; a UPS Access Point is not sufficient, and our insurance policy will not cover the package if it is left with anyone other than a UPS Store. Make sure to ask for a receipt and email or text us a copy. For insurance coverage to be valid we must receive a copy of the receipt showing that the package has been dropped off. You may not use unmanned drop boxes.
• Never indicate anything on the air waybill or box that would suggest high value, such as the words watch, clock, or known jewelry/watch retailers, brands or auction houses or any abbreviations such as GIA, GTL, EGL, DIA, etc. “WatchRepair.net” should not appear on the box or label either, simply write “WR.net”.
•  Do not declare a value to the carrier.
• On packages sent from New York zip codes 10036 and 10017 and Los Angeles zip codes, 90013, 90014, 90015, 90016, 90017, shipper must use an alternate address on the air waybill that is not one of these zip codes. 

LIMITATION OF LIABILITY 

By sending item(s) for repair, customer agrees that WatchRepair.Net, LLC, its agents and representatives (“WRNet”) are accepting the item(s) solely for the purpose of repair. WRNET shall not be responsible for loss, damage, or theft of the item(s) unless due to WRNET’s sole negligence. Any damage or loss due to WRNET’s sole negligence will be limited to the actual cost to repair or replace the item(s) of comparable value and is not to exceed the sum of $75.00 or such higher value as may be declared by customer in writing in advance. Insurance covers the replacement value of your watch only. Coverage is limited to the dollar amount you agree to, and is also limited to the actual value of the watch as assessed by industry professionals. If you are going to value your watch at a specific amount, it is your responsibility to defend this amount with a formal appraisal by a qualified third party and/or with a receipt for the watch when purchased new. The “new” value of your watch may not be allowed as evidence of its current depreciated replacement value. In no event will WRNET be liable for other damages, including loss of use, or other incidental or consequential damages. All disputes shall be resolved in Miami-Dade County, FL. via arbitration.

AUTHENTICITY REQUIREMENT

WatchRepair.net services genuine timepieces only. We do not service replica, counterfeit, or non-authentic watches under any circumstances. If a watch submitted to us is determined, at our sole discretion, to be a replica or counterfeit, we reserve the right to charge for the cost of mailing the WatchRepairPak®️ shipping materials and a $100 evaluation fee to cover inspection and handling. Any replica or counterfeit watch will be returned to the sender uninsured via the United States Postal Service. To help avoid unnecessary charges or delays, we strongly recommend that customers submit clear photographs of the watch for review prior to ordering a WatchRepairPak

OWNER RESPONSIBILITY AND ABANDONED PROPERTY  

Prior to returning a timepiece to its owner, WatchRepair.net will attempt to contact the owner to confirm the shipping address to which the timepiece should be shipped. It is the customer’s responsibility to provide and maintain accurate contact information, including a valid telephone number, email address, text message number, and shipping address.

If a watch or other item sent to WatchRepair.net for service remains in our possession for more than six months, whether because the customer has not approved or declined service, has not paid amounts due, has not provided return shipping instructions, has not confirmed a return shipping address, or has otherwise failed to communicate with us, WatchRepair.net will make three separate attempts to contact the customer using the contact information provided to us.

If, after three unsuccessful contact attempts, the customer has not responded and the watch or other item has remained in our possession for more than six months, the item will be considered abandoned property. At that point, the customer agrees that the item will be forfeited to WatchRepair.net, and WatchRepair.net will have the right to sell, dispose of, retain, or otherwise handle the item in any manner we choose, with no further obligation or liability to the customer or original owner.

For purposes of this section, an unsuccessful contact attempt includes any phone call, voicemail, email, text message, written notice, or other communication sent to the contact information provided by the customer that does not result in the customer making arrangements acceptable to WatchRepair.net for payment, return shipping, pickup, or other resolution of the matter.

 

GPS TRACKING DEVICE

We may include a Blue Solo5G GPS Tracker as an added level of security when we ship your watch back to you, along with a postage-prepaid yellow envelope to mail it back in. If after 30 days from the time we ship back your watch we have still not received back the GPS Tracker, a $60 charge will be authorized to your credit card. This will be refunded as soon as we receive back the tracker.  

WARRANTY DETAILS

WatchRepair.net LLC offers a limited one (1) year warranty on our watch service and repairs. If your repair included an overhaul or a new movement part, you receive a 12 month warranty on the operation and performance. If a problem arises with your watch during the 12 month warranty, at our discretion, we will repair or replace any damaged parts and or correct the repair execution. For the first month following service, we will also cover the cost of shipping and insurance to bring the watch back to our shop. All other rights resulting from the faulty execution of services are expressly excluded. Our warranty does not cover normal wear and tear or damage caused by accident or negligence and does not cover batteries, case, strap or bracelet unless we have replaced any of these parts, crystals unless we have replaced them, or return shipping charges after the first month. The warranty is void if our service department discovers tampering. If the watch has been rusted or abused, such as dropped or dropped in water the warranty may be void. If WatchRepair.net LLC is not notified of water intrusion within 24 hours, WatchRepair.net LLC will not be liable for resulting damage to the watch. Most vintage watches should not be considered water resistant.