September, 2018Dear Jeff: I am writing to thank you for taking such good care of my watch. I received my watch, as promised, in perfect condition. The fact that the watch was returned to me on time and in the promised “like new” condition tells only a very small part of the story. For anyone who may want to know what sort of person is on the other end of what is certainly a potentially scary internet business transaction let me tell you how Jeff Herman and the good people at WatchRepair.net handled my case. I will leave out some of the details but I must begin by letting you know that I was pretty angry and disgusted with my experience with purchasing my Omega watch from an on-line retailer. I am a pilot for a major commercial airline and the watch was a 50th birthday and “Congratulations, you’re a Captain!” present. It was a big deal for a lot of reasons, not the least of which was the fact that I had wanted an Omega since I discovered that my astronaut heroes wore Omegas. The watch never worked properly from virtually the moment I put it on my wrist. I had to send it back to the seller on three occasions. Each time I returned the watch the merchant kept it for a minimum of at least four months and, when it was returned, it was only a few weeks before I had another problem. I became so disgusted that I put it away for a few months and then re-started the process. I wrote letters and made phone calls without satisfaction. Finally, after owning the watch for nearly three years, and only wearing it for a few months, I found Jeff Herman and WatchRepair.net. Despite my skepticism and bad experience I knew almost instantly that I was in good hands. Jeff received my watch and called me back personally within just a day or two of receiving it. He discussed a plan with me and then went to work. After a while he called me back with a description of the work that would be needed. When we realized how disgusted I was with my original watch he made an offer that was truly remarkable. He sent two watches to me that he owned, an Omega Sea Master and a Tag Heuer, with instructions that I try them on and pick one that I liked. I was stunned. This man completely disarmed me with the trust that he placed in me. I no longer worried about the expensive watch I had sent to him when I realized that he had “doubled down” on the whole transaction. I picked the Sea Master and traded my watch for his. I returned both watches to Jeff. He then completely overhauled and polished the Sea Master, a slightly used watch, and shipped it back to me with a “Happy Holiday” greeting card with a personal note. Jeff, thank you so much! I can think of no better way to show my appreciation than to entrust to you my father’s 1958 Rolex for an overhaul. I saw that watch on my father’s wrist every day of my life until he passed away in 2002. I can think of no one I would trust more than you with such an important heirloom for safe keeping and restoration. Thank you my friend, Steve Bailey Captain, B-737