Let me express my appreciation to you and your employees for the excellent work performed on my Dad’s TAG Heuer wrist watch. The sentimental value of this gift from my Dad on my college graduation was preserved by you and you company and for that I give you my gratitude. The watch look like new and the attention to detail is remarkable. As a 28 years quality engineer working for NASA Marshall Space Flight Center, I can tell you the level of quality is commendable and need to be recognized. After a very, very, very disappointment experience with the TAG Heuer factory service center in New Jersey, the service representative return the watch to me without even examine or inspecting the watch and with excuse letter explaining that the watch was too old, the parts were not available and TAG Heuer will not service that model (their product) any more. That to me as a quality engineer is unacceptable! TAG Heuer is following the trend of today’s short term life of product manufacturing (buy, used and discard) in other words becoming a cheap watch with a big name. And to get thing worse TAG Heuer offer me 10% discount on the next purchase of their product. Think again TAG heuer! Please keep up the good work and next time that your are in are visiting Kennedy Space Center, let me know I will get you a free pass to the Visitor Center. Again thanks you, just got a loyal customer, and you can be assure you that many referral from me will come to your company.

Alexis Alvarado
NASA George C. Marshall Space Flight Center
Safety and Mission Assurance Office QD31
NASA MSFC SRB RMO