How do I get an estimate?
To get an estimate simply Click Here or call us at (888) 876-9282, 305-381-6343. In most cases we can provide you a good faith estimate for repairs/service on your watch. One of our Timekeepers will contact you to ask you the following questions:
What is the age of your watch?
When was your watch last serviced?
What problems, if any are you having with your watch?
In some cases it will be necessary for you to send us your watch so that we can diagnose the problem and give you an accurate estimate and time frame that the work will take. (There is never a charge for an estimate and inbound shipping is FREE of charge.)
Please only send us your watch once we have communicated so that we are expecting your watch.
How do I send in my watch for repair?
It has been through painful experience that watches can often get damaged in shipping. For this reason, we will send you a specially designed protective Pelican WatchRepairPak® via UPS® for you to safely ship your valuable time piece in for an estimate and repair. There is absolutely no charge for the Pelican WatchRepairPak®. It is our way assuring that this your experience with WatchRepair.net starts off from the beginning the right way.
Your Pelican WatchRepairPak® will arrive via UPS® at your home or place of business in 2 business days from the time you have spoken with one of our Timekeepers.
Click here to get started or you can Call us today at (888) 876-9282
Your Pelican WatchRepairPak® will include instructions on how to package your watch for shipping. It will already have a prepaid UPS® shipping label so all you will need to do is drop it off at a UPS® location nearest you.
We will contact you via email and by phone as soon as we have safely received your watch.
Once our Master Timekeeper has had a chance to inspect your watch and diagnose the problem(s), we will contact you to confirm the estimate. (There is never a charge for the estimate, and if for any reason you decide not to proceed with the repair, WatchRepair.net will ship you back your watch. The only cost will be for return shipping and insurance which is a flat-rate of $29.95.
How do I know I can trust WatchRepair.net?
This is one of the most important questions that should be asked before choosing a company to take responsibility to care for your valuable timepiece. It is important to us that each new prospective customer feels completely comfortable before proceeding.
For this reason, we take the time to answer all your questions and concerns either by phone or by email. Furthermore, we provide each prospective customer with an extensive list of references & testimonials along each with customer’s contact information. Don’t take our word for it, contact previous customers and see what they have to say.
Our chief watchmaker is an experienced craftsman who provides exceptional attention to detail. He is respected in his profession and a certified CW21 watchmaker. His expertise puts him firmly in the master category. Your high-quality timepiece is in the hands of a master and nothing less.
WatchRepair.net is committed to the AWCI’s Code of Ethics The AWCI’s Code of Ethics is a fundamental one, which asks that all members of the Institute conduct themselves as professional horologists in ways which will reflect well upon themselves, the organization, and profession. WatchRepair.net is proudly owned by Jeff Herman
What are your hours of operation?
Our hours of Operations are as follows: (Eastern Standard Time)
- Monday 10:00 AM to 8:00 PM
- Tuesday 10:00 AM to 8:00 PM
- Wednesday 10:00 AM to 8:00 PM
- Thursday 10:00 AM to 8:00 PM
- Friday 10:00 AM to 8:00 PM
In the event we are not available when you call, please leave us a message and we will return your call ASAP. We do respond to Estimate requests over the weekend. Please allow 24 hours for us to reply.
Do we warranty all service and repairs?
We warranty all of our work for a period of 12 months. This warranty of service starts from the date you receive your watch.
We take real pride in providing the best service in the industry and we stand behind our work 100%.
If the watch fails and it has anything to do with how we performed our service, you can be confident that we will do whatever is necessary to remedy the situation in as timely a manner as possible.
Please call us at (888)876-9282 or contact us by e-mail
and let us know of the problem you are having and we will coordinate return of your watch so that we can correct the problem.
What forms of payment are accepted and when do I pay?
We accept all major credit cards: Visa, MasterCard, AMEX and Discover. You can pay upon verbal or written approval of your watch repair estimate.