To get an estimate for watch service or repair, simply Click Here or call us at 888-876-9282 or 305-381-6343. One of our expert Timekeepers will contact you to ask you such questions as: What’s the age of your watch? When was your watch last serviced? What problems, if any, are you having with your watch?
In most cases, we can provide you with a good faith estimate for service or repairs on your watch. That said, in some cases, you’ll need to send us your watch so that we can diagnose the problem and give you an accurate estimate and time frame for completing the work.
The good news is that there is never a charge for an estimate and inbound shipping is FREE of charge, compliments of WatchRepair.net. But, please only send us your watch after we have communicated. That way, we’ll know to expect your watch.
Yes, it can be a painful experience to learn that any package and its contents have been damaged in shipping. For this reason, we’ll send you a specially designed, protective Pelican WatchRepairPak® via USPS Priority Mail, so you can safely and conveniently ship your valuable timepiece to us for an estimate and service or repair.
There’s no charge for receiving this protective packaging. It’s our way of assuring that your customer experience with WatchRepair.net starts off “the right way” from the beginning.
Your Pelican WatchRepairPak® will arrive via USPS at your home or place of business two or three business days after you’ve spoken with one of our Timekeepers. It will include both instructions for packing up your watch and a prepaid UPS® shipping label. Then, you simply drop the prepared package at the nearest UPS® location.
We’ll contact you promptly via e-mail or phone after we’ve received your watch. Once our Master Timekeeper has inspected your watch and diagnosed any problem(s), we’ll contact you to confirm the estimate.
Again, the inbound shipping is “on us,” and there is never a charge for the estimate. If, for any reason you decide not to proceed with the repair, WatchRepair.net will ship your watch back to you.
Our chief watchmaker is an experienced craftsman with exceptional attention to detail. Highly respected in his profession, he’s a certified CW21 watchmaker.
Rest assured. Your high-quality timepiece is in the hands of a master. All staff are highly trained and, depending on the job, appropriately certified.
In addition, WatchRepair.net is committed to the American Watchmakers-Clockmakers Institute’s (AWCI) Code of Ethics; all Institute members are asked to conduct themselves as professional horologists in ways that reflect well upon themselves, the organization, and the profession. WatchRepair.net is proudly owned by Jeff Herman.
Absolutely, we do! In fact, we warranty all work for a period of 12 months. Even after the official warranty period is passed, we want to know if you experience any problem with your timepiece. We proudly stand behind our work and will do our best to satisfy every customer.
Taking pride in providing the industry’s best service, we stand behind our work 100 percent. While rare, if the watch fails and it has anything to do with how we performed our service, we’ll do whatever is necessary to remedy the situation in a timely manner.
10a.m. to 6p.m., Monday through Friday.
We are in the Eastern time zone. If we’re not available when you call, please leave a message and we will return your call as soon as possible.
We do respond to estimate requests over the weekend. Please allow 24 hours for us to reply.
We accept all major credit cards: Visa, MasterCard, American Express, and Discover.
You can pay upon verbal or written approval of your watch service or repair estimate.
Some customers want to know about some of the parts that we change in watches, we tell you. Well, we think that your mainspring is worn. Well, that doesn’t mean anything to you. Well, here’s a mainspring. And this is what we check. We see if it’s worn in any way. You can run your finger right down through it. And I can tell you, this one is very curvy. It’s got worn spots in it. And in some spots it’s not.
The mainspring is the heartbeat of the watch. This has to be almost perfect. So it’s been in your watch four or five years. It’s coiling. It’s uncoiling. It’s coiling it. It’s uncoiling. This goes on day after day after day, hour after hour almost. So we want to replace this. If it has any worn problems at all, the better your mainspring, the better timing you’re going to have. And we want you to have excellent timing on your watch.
So if we got in our estimate, we think you need a new mainspring. This is why this has to be perfect.
Peter is an independent journalist and an accomplished author. He possesses over 45 years of management and business development experience. Peter is a native of Upstate New York and was the founder and CEO of a leading healthcare technology company that served state and federal government agencies and several notable Fortune 1000 companies across the US. Prior to founding his own company, he was employed by the IBM Company in sales, marketing, and support positions. He has extensive management and entrepreneurial experience in a variety of business sectors. He has participated in special management programs such as the Entrepreneurial Program at The Wharton School of Business and the IBM President’s class at Babson College. He has authored three books on computer technology and writes an independent news column and has consulted with and provided management assistance to organizations large and small in a variety of industries. He recently completed an authoritative Novel “The Union” which is scheduled for release in February 2022 by Archway Publishing (Simon and Shuster). It is an in-depth look at the corruption within organized labor and their criminal relationships with the mafia and politicians. Peter can be reached at…Peter@HugoDogood.net Your comments are invited.
With an a Master of Fine Arts diploma in one hand and an Anthropology PhD in the other, William Thompson discovered a way to parlay his passion for mountaineering into a fascinating career as a photojournalist – using the camera lens as his ultimate “paintbrush.”
Thompson worked for 12 years with National Geographic, having created the first and only complete aerial coverage of Mt. Everest for the magazine. Other exotic assignments involved traveling via yak train through the Bhutanese Himalaya, living with pygmies in deep of Africa, and photographing the Asian elephant on its tragic path toward extinction.
His commercial image work includes major campaigns for Wells Fargo, Leo Burnett, Starbucks, Marlboro, Boeing, United Airlines, Intel, and Holland America.
Today, Thompson lives in a 90-year old log home near the waters of Puget Sound – and still finds adventure in climbing. Fee free to reach out to William via the following points of contact:
William Thompson Photograph/Film
15566 Sandy Hook Rd. NE