Testimonials

November, 2020Super efficient and courteous service with technical expertise to boot!
Chris Soffe, Johns Creek, GA
November, 2020I was a first hesitant on sending my Rolex in the mail for service but after talking to Marc plus his assurances I was convinced that it would be OK. A few days later, I was sent what looks like a vault to place my watch in along with a tracking device. I put my watch in the "vault" took it to the UPS Store and it was on it's way. What's neat about this is that I can track the package via the tracking device to it final destination. I was kept informed about my watch throughout the entire process. I got a call a few days later explaining what is wrong with the watch and the cost to fix it. It was fixed in about 2 weeks and again I was told when it was shipped and I also got the same type of tracking device system where I can track the package through the system. When I got the watch, not only was it fixed but the cleaning and polishing done to the watch made it almost look brand new. I have never been so pleased with not only the repair but the manner in which it was sent and received. I would not hesitate in a second to recommend watchrepair.net regardless the type of watch you have or it's value.I forgot to mention, I also received a 12 month warranty on their repair, plus the watch was electronically tested for performance prior to it being shipped!
Walt Shymkiw, McKenzie, TN
November, 2020Second time I have had the pleasure to use WatchRepair and they continue to excel in all facets of service and follow up. Communications throughout the process was outstanding; you know that they care about your possession as much as you do and it will be handled with the highest level of care and security . I would highly recommended them for any watch service.
Edward Nesta, Stamford, CT
November, 2020WatchRepair just finished a service on my Omega Speedmaster Professional Mk !!. From the beginning to the end, they showed a combination of great communication, service, technical expertise and secure logistics to make for a no stress and fast response experience. In addition, I really appreciated their honest opinions and suggestions to make sure I got the best value for my expense. I would not hesitate to recommend anyone to bring their watch for work with Watchrepair.
Joo Foo, San Ramon, CA
November, 2020WatchRepair.net has repaired and refurbished two Rolex watches for me in the last six months. They come back in a timely manner looking like new and keeping excellant time. I certainly trust and would definately recommend them.
Fred Sage, Las Cruces, NM
November, 2020I sent my Rolex Explorer II for periodic cleaning. They did a wonderful job. It was returned on time and on budget. I highly recommend WatchRepair!
Ed Jeffries, Rochester, NY
November, 2020I was slightly reluctant to ship my Omega Constellation watch off for repair but I'm so glad I did. Jeff was great to work with as he offered an initial estimate being completely honest that a "real" estimate wasn't possible until he had the watch. They sent a great box to ship the watch to their shop. He quickly called to let me know they'd received the watch and what needed to be done. The repair took less time than I expected. I am now wearing my repaired watch and I'm so pleased with the performance. I will definitely use them again when I need service on my watch.
Heather Elliott-Kirsch, Jeffersonville, IN
November, 2020My watch has never looked or performed better then it does now. I would highly recommend WatchRepair.net to all my friends. I personally worked with Jeff Herman who always answered my calls and all of my questions. Their attention to detail and their customer service is incredible. I found their fees to also be very reasonable.
Dr. Robert J. Kay, Frederick, MD
November, 2020My experience with Watch Repair Net was flawless. The entire process from the first contract to the receipt of the repaired watch was without a single problem. The communication with the company was excellent. The shipping process to and from the repair shop was safe. I will not hesitate to trust my Rolex to this company in the future.
Joe Urbas, Lacey, WA
November, 2020I received my Rolex back today from being cleaned and serviced and it looks just like the day I bought it at the Jewelry store in Geneva Switzerland. I was very impressed with the security used by WatchRepair.net and I felt very assured there wasn't going to be a problem of me losing my watch. Thanks for a very pleasant experience.
Ronald Sidener, Henderson, NV
November, 2020Everything with this service went exactly as promised. They gave me constant follow up on the status of my service.My Omega Planet Ocean looks like a new watch. I recommend watchrepair.net wholeheartedly. Extremely professional and performing exactly as promised.
Gary Bailin, Fort Lauderdale, FL
November, 2020These guys are simply the best! They’re the "Pro’s Pro” when it comes to watch repair and restoration. Whether it’s a long overdue tune up to my Luminor Panerai or repair from damage that I caused, Jeff and team provide the white glove service to making shipment easy and safe (especially with the GPS tracking) and keeping you informed every step of the way. Recently, they provided an extreme makeover to an old but sentimental ebel watch and it looks and runs as great as the day it was purchased. It’s a great feeling when you can have supreme confidence in a group that’s got you covered for whatever issue arises with your time piece. Always helpful, always fair, always reasonable and always reliable.
Russell Grimaldi, Montclair, NJ
November, 2020just got my Rolex watch after overhaul and looks good. great service and exceptional shipping procedure i have never seen before. My expensive watch was well protected. Thanks to Jeff for replacing missing diamonds with no charge.
Deep Vohra, Weddington, NC
November, 2020When my father passed away 25 years ago he left my his vintage Omega Quartz Seamaster De Ville that was not in working order. I did have it serviced twice but it only worked for a short time. Since then, the only times I wore the watch was for very special family occasions even thought it was not working. It was my way of having Dad present for these events. A couple of months ago I decided to have the watch professional repaired so as to hand it down to my son. It was a difficult decision due to the cost factor but my wife convinced me to do so. After speaking to Mark Imberman several times I found him to be very customer friendly and knowledgeable so I took the plunge for which I am very grateful. I have since found that the watch is worth much more than the repair and I will be proud to wear it hand it down to my son. Thank you to Mr. Imberman and Jeff Herman for your service.
Timothy J. Butz, Rock Hill, SC
November, 2020I can't highly recommend these guys enough. I entrusted them with my father's Breitling Navitimer to preserve after his passing. I just received it and it brought tears to my eyes. Jeff Herman was more than helpful and really explained the importance of keeping this watch as close to original as possible. I HIGHLY recommend these guys!!! Thanks again Jeff!
Andy Sutton, Atlanta, GA
November, 2020I had WatchRepair.net repair and fully restore my wife's Omega Constellation watch. Marc Imberman communicated with me throughout the process, from the first call to the day that the watch was shipped back to me. I greatly appreciated the special attention that I received, and especially the excellent care that was given to the watch. The security (secure packing case and gps monitoring) in the shipping process gave me peace of mind. I give this company my highest recommendation!
Douglas Brown, St George, UT
November, 2020Just received my Omega Seamaster back today and I am very pleased. Have not had it serviced in 10 years and it looks better than the work the jeweler provided back then. Basically looks like new again. Great work, tons of communication and felt like the watch was safe during the entire process. Highly recommend these guys.
Tony Andrews, San Diego, CA
November, 2020Service was great. I will send my older Rolex to be refurbished so I will never be watchless againi
D Warren Kaufman, Allendale, NJ
October, 2020This is the second time I've entrusted Marc with my Rolex GMT II and it always come back working and looking fabulous! Very professional and ensuring the watch is shipped by GPS is a bonus!
Bret Quist, Frisco, TX
October, 2020When my 50-year-old Omega Seamaster f300 watch stopped working I really didn’t expect to ever see it running again. The early ‘70s Omega tuning fork watches are very complex. I have over the years tried to get the watch serviced only to have some repair services decline to work on the watch and others who were eager to take my money but then made excuses when the watch wouldn’t run correctly. I found Jeff on the internet and was surprised that I was able to speak with him directly to discuss whether the watch could be fixed or should be fixed. I explained that the watch was a family heirloom that I wanted to keep running but I couldn’t afford to keep overhauling it every two years. We discussed the importance of the watch as a family heirloom and the current value. He gave me several options including selling the watch for parts. I decided to let him fix the watch and I am very happy that I did. The watch looks like new and keeps better time than it has since my father gave it to me 25 years ago. I am confident that with regular maintenance from qualified services such as WR.com I will be able to pass the watch on to my son.
Hugh G. Willett, Kingston, TN

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