November, 2020I was a first hesitant on sending my Rolex in the mail for service but after talking to Marc plus his assurances I was convinced that it would be OK. A few days later, I was sent what looks like a vault to place my watch in along with a tracking device. I put my watch in the "vault" took it to the UPS Store and it was on it's way. What's neat about this is that I can track the package via the tracking device to it final destination. I was kept informed about my watch throughout the entire process. I got a call a few days later explaining what is wrong with the watch and the cost to fix it. It was fixed in about 2 weeks and again I was told when it was shipped and I also got the same type of tracking device system where I can track the package through the system. When I got the watch, not only was it fixed but the cleaning and polishing done to the watch made it almost look brand new. I have never been so pleased with not only the repair but the manner in which it was sent and received. I would not hesitate in a second to recommend watchrepair.net regardless the type of watch you have or it's value.I forgot to mention, I also received a 12 month warranty on their repair, plus the watch was electronically tested for performance prior to it being shipped!