I moved to a rural area 5 years ago. As as avid watch collector I began searching for someone who could service a high-end watch without much luck. After what felt like months of research I came across WatchRepair.net LLC. Like many, I was very reluctant to send my prized possession Omega Seamaster in the mail to people I had never laid eyes on. So, I read every single review on the BBB site and I was was amazed at the number of compliments this company received.

I decided to make a call and see what they were all about. To my surprise they actually picked up the phone on the second ring. I spoke at length with Marc about their process, who would be working on my watch, and confirmed that they were master watch makers. The price was in line with what I paid to have my Rolex service while living in the Tampa Bay area.

So, I decided to take the plunge and hope for the best. They sent me a super strong box with a security seal along with detailed instructions on how to ship it. We insured the watch for the purchase price and as soon as I got home from the FedEx office I emailed them the tracking number. Once my watch arrived they confirmed receipt of it via email. They said the service would take a few weeks and they would call me if the watch needed anything besides a cleaning and adjustment.

They contacted me a few days later and let me know that after 15 years the watch needed a mainspring and a few other parts in order to bring it back to like new condition. We agreed to the price of the overhaul. 2 weeks later I got a call from Marc saying they were ready to ship it back. He confirmed my mailing address (again) and also let me know I would need to sign for it. I opened the box yesterday and was absolutely stunned to see that my watch looks like the day I bought it for $4,500 many years ago, I had to look close to make sure they didn’t send me a new watch by mistake.

The mark of a great business is their ability to develop a discipline that sets them apart for all others. WatchRepair.net did everything exactly as they said they would.. Just imagine a company that picks up the phone, returns email almost instantly, and exceeds your expectations. Not very common today.

This is a world-class operation run by master watch makers who have the same passion for these exquisite time pieces as collectors do. You will be in good hands…….Russ