Terms of Sale Agreement
WatchRepair.net is the provider of a service on behalf of its clientele. By the customer (“you”) sending in your watch to WatchRepair.net (“us” or “we”), you are agreeing to all of the terms and conditions set forth herein. These terms, together with applicable additional terms and conditions, are terms of a legal agreement between you and WatchRepair.net, and are collectively referred to herein as the “Agreement”.
Initial Engagement. By offering our FREE WatchRepairPak, we take much of the worry and effort out of packing up and sending your watch off for repair and service. Request your FREE UPS® Express specially designed protective WatchRepairPak® for you to safely ship your valuable time piece in for repair. Your WatchRepairPak® will arrive inside a USPS Priority Mail pak in 2 business days.
Your WatchRepairPak® will include instructions on how to package your watch for shipping. This is absolutely the safest and the most convenient way to ship your watch in for repair! Then simply drop it off at any UPS® location at no charge, compliments of WatchRepair.net. It will already have a prepaid UPS Express® shipping label so all you will need to do is drop it off and ask for a receipt. We will contact you either by email or by phone to let you know that your watch has arrived safely.
Once our Master Timekeeper has had a chance to inspect your watch and diagnose the problem(s), we will contact you to confirm the estimate. (There is never a charge for the estimate, and if for any reason you decide not to proceed with the repair, WatchRepair.net will ship you back your watch. WatchRepair.net will ship you back your watch. Return shipping is only $29.95, plus $8.00 per thousand for insurance)
Pricing.Prices discussed by phone prior to customer sending in their watch are subject to change once the watch has been received and fully examined. Prices listed on our site do not apply to Chronograph and vintage watches.
This privacy notice discloses the privacy practices for WatchRepair.net, LLC.
Credit Card Authorization:
Payment / Refund Policy. Upon receipt of your watch, WatchRepair.net will expeditiously contact you with the estimated cost for the repairs. Upon your acceptance of our repair estimate, written or verbal, you will be required to pay in full for the repairs with a credit card. Any estimate provided by WatchRepair.net is subject to change depending on variables such as the unforeseen difficulty and complexity of the repair that needs to be done, obtaining missing parts, etc. Once payment is received, our watchmakers shall commence their work immediately as the decision to proceed is considered final. Vintage watches are not warranted against moisture unless expressly indicated when the watch is returned. WatchRepair.net does not guarantee that it can repair your watch.
Length of repair time. WatchRepair.net, LLC and its affiliates will do our best to completed work within 30 days. However, this estimated time of completion cannot be guaranteed due to the potential of parts being on backorder or the need to be located. Customer understands the length of repair time is not guaranteed, and will not hold WatchRepair.net, LLC responsible for any delays.
certain conditions such as the possibility of completion within this time frame is not guaranteed as certain conditions such as backordered parts or the precise length of repair time.
WatchRepair.net provides estimates based on average repair times for similar type timepieces and procedures.
Return Shipment. Prior to shipping your watch back to you, WatchRepair.net will attempt to contact you to confirm the physical address to which you would like us to ship it to. The vast majority of the packages we send out deliberately require a signature at the time of receipt to ensure the safety and security of your watch. It is your responsibility to ensure that someone will be at that address to accept the package. Because packages delivered per release signature are considered delivered, it is imperative that your address does not have a Release Signature Status with the courier, which allows packages to be dropped off unattended and unsigned. It is your responsibility either to alert WatchRepair.net to this issue or to resolve it on your own with the courier.
WatchRepair.net is not responsible for:
- Items delivered to incorrect addresses supplied by the sender;
- Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender;
- Delays or mishaps in delivery due to the fault of the delivery service contracted (UPS, FedEx, etc.).
Risk-Of-Loss. You remain responsible for the risk-of-loss for watch(es) until delivery of the same to WatchRepair.net. You are responsible for any damages that may occur to your product while in transit until we inspect and sign for your package. In the event of a claim with the shipping company, you are responsible for providing proof of purchase, and/or appraised value as well as proof of shipment in order to collect on insurance. If you do not provide proper documentation, WatchRepair.net will not obtain insurance reimbursement. WatchRepair.net strongly recommends that the timepiece being shipped is photographed before shipping.
What shipping insurance does and does not cover. Shipping insurance covers the appraised value of the timepiece, but does not cover sentimental value. Prior to the repairs being made, the watch is covered for its replacement value minus the cost of repair. After the repairs were made, shipping insurance covers the replacement value of the watch only. Coverage is limited to the lesser of the amount specified upon signing up and the actual value of the watch.
Shipping Policies. To minimize risk to your watch as well as ensuring that the insurance coverage is binding, the following packing instructions must be adhered to:
- All packages must be double boxed. WatchRepair.net will send an extra box for return shipping along with your WatchRepair Pak for your convenience.
- The Fed-Ex tracking number must appear on the inner box as well as the outer one.
- All packages must be properly packed and sealed to withstand the course of transit.
- All packages must be dropped off at a shipper’s location, handed to a carrier staff driver or taken to a carrier staffed location. You must get a receipt from the shipper as proof of shipment. You may not use unmanned drop boxes.
- Never indicate anything on the air waybill or box that would suggest high value, such as the words watch, clock, or known jewelry/watch retailers, brands or auction houses or any abbreviations such as GIA, GTL, EGL, DIA, etc. “WatchRepair.net” should not appear on the box or label either, simply write “WR.net”.
- Do not declare a value to the carrier.
- On packages sent from New York zip codes 10036 and 10017 and Los Angeles zip codes, 90013, 90014, 90015, 90016, 90017, shipper must use an alternate address on the air waybill that is not one of these zip codes.
Owner Responsibility. Prior to shipping back a timepiece to its owner, WatchRepair.net will attempt to contact that owner to confirm the shipping address to where the timepiece should be shipped. We will attempt to repeatedly contact the owner via phone and/or email until the owner is contacted. If after 10 phone calls, 10 emails and one calendar year from the date of the first attempted contact the owner has still not yet successfully contacted us regarding his watch, WatchRepair.net has the right to do with the timepiece as it wishes with no responsibility towards the original owner.