This company is wonderful. I sent my rolex to be repaired and cleaned. Jeff called me and let me know what was going on every step of the way. Once the watch was returned I noticed the crystal had not been replaced and I called to see if this was included in the original estimate. Since I was not 100% satisfied he insisted I return the watch for crystal replacement. I did and now it is like I have a brand new watch. I will be sending my watch back for any other problems or just regular maintenance. Thanks for great work.

People considering using watchrepair.com may contact me via email at kmorg@att.net. I am located in Cleveland, OH. I became aware of watchrepair.com via an internet search for Corum repair centers. My local Corum dealer explained that Corum repairs had to be sent to a Corum service center. Owner Jeff Herman responded by telephone to a repair estimate inquiry I submitted via the watchrepair.com website. He provided a verbal estimate and described the shipping protocol (he provides a box, pre-paid shipping). I shipped my watch which he confirmed receipt of by email. During the course of the repair cycle, I became uneasy that I had sent my watch to a "black hole" and it was stolen. Each time I called, he either answered immediately (90%) or responded quickly to voice messages which was reassuring. During the estimate process, unexpected problems were identified. Jeff worked hard to help me understand what the additional repair was and why the it was necessary including forwarding me links to source websites. The service cycle was shorter than that which I experienced with Rolex authorized service centers and the cost was much lower than expected. In addition, as described above, the shipping protocol including pre-paid shipping made the process simple. The watch was received in like-new condition (there were scratches on the stainless steel case) and keeps perfect time (was running very fast prior). Again, if you are considering wathrepair.com and want to communicate with me to develop a comfort level, please use my email above.

Jeff, just a quick word of thanks for restoring my once-again trusty 40 year old Omega Speedmaster to its former condition. Not only does it look splendid, but it does something it hadn't done in years; it keeps impeccable time again! A great job! Cordially, Peter

AT FIRST I WAS A LITTLE SKEPTICAL DOING BUSINESS OVER THE INTERNET WITH MY ROLEX WATCH .AFTER TALKING TO JEFF AND EXPERIENCING THE TRULY FIRST CLASS TREATMENT THAT I RECEIVED THROUGHOUT THE TIME I ENTRUSTED IT TO HIM ,I CAN ONLY SAY IT WAS FAR BETTER SERVICE AND WORKMANSHIP THAN DEALING WITH ANY OF THE HIGH END JEWELRY STORES THAT I HAVE DEALT WITH IN THE PAST.I RECOMMEND WATCHREPAIR.NET VERY HIGHLY AND WILL NOW ONLY DO BUSINESS WITH JEFF.

Dear Jeff: I sincerely apologize for not following through and commenting on the services you provided to me last year when you took my nine year old Sub Mariner and repaired it. I have been on the move continuosly for the last six months including trips to far off places.I hope your prospective clients have a chance to review this communication when they considering your services. Folks, let me say that my rolex does not sit in a box to be worn only on special occasions, I am in the construction industry and I wear it daily whether I'm in the board room meeting or on the job sites. So you have an idea what kind of battle scars it had. I was a little worried about sending my watch several hundred miles away to someone I knew little about but after a little research and several conversations with Jeff I decided that I would send my watch in and have it repaired by watchrepair.net. Several days after they recieved my Rolex Jeff called me and told me the bad news. I authorized the repairs and left it in his hands. A little more than a month went by and I called to see if they were finished. They told me that they were testing the watch and would send it out in a couple of days. Let me tell you that what I got back was the new watch I bought nine years ago. Jeff is to be commended and I can truly say "I Got a New Watch Back". If you are considering using the services at watchrepair.net you won't be disappointed in the results you'll receive.

Jeff, Just wanted to let you know that my Omega Seamaster is working and looking great! Hadnt had a chance to send you a message but I was very happy that you had my watch done by Christmas. 3 week turn around was awesome! I will definetly be back and will tell all my friends as well. Thanks again! Sam C.

This Rolex watch was purchased by my father during WWII. Overtime the crystal was damaged and winder broken. WatchRepair.net resurrected the watch to new life. I look forward to giving this heirloom to my son when he turns 18. Thank you for making this watch a treasure that can be passed down generation to generation.

The crew here did a restoration on my Maree Tides Corum watch. First let me say that the communication was excellent. Jeff Herman kept in touch with me the entire time, made several calls to me to update on the progress, and then contacted me to ensure I was satisfied with the results. My watch was repaired, cleaned and returned looking like it was brand new! If you know Corum, you probably know they are difficult to deal with and have some very complicated movements. Also, given the cost of this watch, I was wary of sending it out - anywhere - for repair. Watchrepair.net did a fabulous job and I highly recommend them for repairs of any fine timepiece you may have. They will have my repeat business. Thanks Jeff, et. al!

Thanks Jeff, I wanted to thank you for breathing life back into my Tag Heuer Chrono. Not only was it made to work again but the refinish makes the watch look new again. I appreciate the prompt responses and on the money turn-around time. It is great to find an online business you have complete trust in! Keep up the fantastic level of customer service and I will be sure to recommend your company to my friends.

Great service! Jeff said he had almost 100 % satisfaction rate, I can see why. My 7 year old Tag looks brand new. Thanks again!

Jeff, Thanks again for the repair and overhaul of my father's Rolex. It looks new and keeps great time. Something that watch has not done for years. I am a repeat customer and will be back the next time I need one of my watches repaired. Greg

Dear Jeff, Merry Christmas and thank you for a speedy and well done turn around of the Rolex Oyster Perpetual Date Just. As it is a family keepsake due to my father receiving it from the Royal Saudi Navy in the mid 70's your care and attention to detail in renewing it to "New" condition is much appreciated. If ever there is an organization to trust fine timepieces to it is you.

Jeff, Let me say I am impressed with the service and timeliness of your business. I am a little hesitant to usually do business over the internet. I entrusted my Omega Speedmaster to you for complete maintenance and as you stated during your very considerate calls to ensure that the best was being done for my watch from the delivery to you and the return. Verry few businesses take that "extra effort" to actually communicate to the customer and have a genuine investment in what they proivide. I will gladly reccomend your expert,professional services to all who may need the care that you provided my timepiece. And, as you stated "Just in time for Christmas"! Thanks again and a prospeous New Year, Warmest Regards Dr. Robert Gibson

Dear Jeff: I am writing to thank you for taking such good care of my watch. I received my watch, as promised, in perfect condition. The fact that the watch was returned to me on time and in the promised “like new” condition tells only a very small part of the story. For anyone who may want to know what sort of person is on the other end of what is certainly a potentially scary internet business transaction let me tell you how Jeff Herman and the good people at WatchRepair.net handled my case. I will leave out some of the details but I must begin by letting you know that I was pretty angry and disgusted with my experience with purchasing my Omega watch from an on-line retailer. I am a pilot for a major commercial airline and the watch was a 50th birthday and “Congratulations, you’re a Captain!” present. It was a big deal for a lot of reasons, not the least of which was the fact that I had wanted an Omega since I discovered that my astronaut heroes wore Omegas. The watch never worked properly from virtually the moment I put it on my wrist. I had to send it back to the seller on three occasions. Each time I returned the watch the merchant kept it for a minimum of at least four months and, when it was returned, it was only a few weeks before I had another problem. I became so disgusted that I put it away for a few months and then re-started the process. I wrote letters and made phone calls without satisfaction. Finally, after owning the watch for nearly three years, and only wearing it for a few months, I found Jeff Herman and WatchRepair.net. Despite my skepticism and bad experience I knew almost instantly that I was in good hands. Jeff received my watch and called me back personally within just a day or two of receiving it. He discussed a plan with me and then went to work. After a while he called me back with a description of the work that would be needed. When we realized how disgusted I was with my original watch he made an offer that was truly remarkable. He sent two watches to me that he owned, an Omega Sea Master and a Tag Heuer, with instructions that I try them on and pick one that I liked. I was stunned. This man completely disarmed me with the trust that he placed in me. I no longer worried about the expensive watch I had sent to him when I realized that he had “doubled down” on the whole transaction. I picked the Sea Master and traded my watch for his. I returned both watches to Jeff. He then completely overhauled and polished the Sea Master, a slightly used watch, and shipped it back to me with a “Happy Holiday” greeting card with a personal note. Jeff, thank you so much! I can think of no better way to show my appreciation than to entrust to you my father’s 1958 Rolex for an overhaul. I saw that watch on my father’s wrist every day of my life until he passed away in 2002. I can think of no one I would trust more than you with such an important heirloom for safe keeping and restoration. Thank you my friend, Steve Bailey Captain, B-737

Thanks, Jeff, for the great service. I couldn't be more pleased that I chose you to do the service on my Omega SMP. The watch has come back looking and running like new. How can you not like it when the owner of the company calls? And not one call but four, including a thank you after the watch had been delivered. I highly recommend Jeff to anyone needing their watch serviced.

Jeff, My timepiece has arrived Christmas Eve as promised. With all the activity happening I haven't had time to take it all in. I will agree with your observation: The watch is in amazing condition and the addition of the stainless bracelet has resulted in a classic sporty watch transforming in to an elegant and sophisticated piece. Many, many thanks to you and your staff. A job well done. I will find a minute over the holidays to make more detailed observations and write a follow up. Gary D. Scott

Hi Jeff, Thank you for the call. You really take customer service to a new level. As you know, I have received my TAG and I could not be happier. It’s perfect! You and your staff have been completely outstanding, and I really appreciate it. I’m not sure of the best way to give you a testimonial so I’ll just add the following to this note of thanks to your and your staff: “I was hesitant to send my 9 year old TAG away for repair. Anyone who has a watch they value knows that they become like an “old friend”, and you really must know and trust the one repairing it. I can say from experience that you can trust Jeff completely. I could write and article about the totally positive experience I’ve had with Jeff and his staff. From the initial contact, to the follow up after I received it back, Jeff and his staff were outstanding in their customer service. And my TAG is perfect! It’s better than new. I say it’s better than new because it works and looks like new again, but its also my “old friend”. Jeff and his organization are a rare find. They are the epitome of skill and professionalism combined with the highest level of customer service. If you have a valued “old friend”, you can trust it to Jeff, the very best.” Thank you again,

My mid size rolex date just had not been serviced for 17 years! despite the fact it was losing 2 minutes each day I was not anxious to give up my watch for several weeks (its my only time piece), and at the same time spend $700 to $800. Well, finally the watch stopped so I had no choice. After visiting several jewelers in Boston, I learned they had to send it off to Rolex just to get an estimate (2 weeks time delay) and that most likely the service would run more than $700. Then I found Jeff on the internet. A quote of $399 if there was nothing untoward, and a turn-around of 3 weeks or so. Jeff has to change the crown screw down mechanism so we ended up at $540. The service was seamless and expeditious. The watch currently loses 2 seconds/day. Jeff is now my watch repair boutique of choice, but hopefully I can wait another 17 years, at least for this watch! Chris, December 2009

Jeff & Staff, I received my watch today at 2PM. I am so very pleased with the service and repair to my 2003 Omega Seamaster. It really looks like a new watch. Your staff and repair personnel really did a great job. I appreciated the professional manner and the amount of personal customer service they provided.

Just returned from finishing my Christmas shopping and found my Christmas gift on the table. While I was out Fedex delivered my “NEW” Ladies Omega Seamaster watch. It is absolutely beautiful - it looks brand new. Thanks for making my day.