Testimonials

Watch Repair Reviews

I was a little dubious about sending my Breitling watch to a company in Florida, prepaying for the work and then waiting to see what happened. Jeff called me to make sure I was comfortable with the process, and he and Marci continued to be in contact and answered all my questions quickly and efficiently. There were no surprises. The cost was exactly what they said it would be, and my watch looks and runs better than I remember it to be when I bought it new. If anyone I know has a high quality watch that needs repair or refurbishing, I will recommend them without hesitation. Paul DeBoni


Paul DeBoni
Portland, OR
August 2011

My twenty nine year old Rolex submariner looks as good as new! It now keeps very accurate time; I used to tell my wife that a sundial kept better time, but not anymore! I would highly recommend WatchRepair.net to anyone that needs to have a watch serviced or updated! They did a great job!!


Michael Prelec Sr
Deland, FL
August 2011

I own a custom Tag/Heuer series 1000 dive watch, which was water damaged several decades ago, then repaired improperly and until I found Watch Repair.net, remained disfigured. I contacted Jeff and discussed my dilemma of not being able to find another luminescent dial/face as was originally installed, since Tag/Heuer didn't recognize the modification and no longer supplied parts for this watch. Jeff, took the extraordinary effort to search his extensive parts resources, finally finding an exact match as part of a lot of watch/parts on auction. He called me late one night, informing me of his discovery and the urgency of acting on the sale. After authorizing the purchase of the lot being auctioned, he was able to have their watch maker install the correct dial along with the major overhaul of the rest of the watch. I am so very grateful and most pleased with Jeff, Marci and Allen, for their courtesy, professionalism and attention to every detail they exercised on my behalf. I was so impressed, I gave Angie's List their information and asked them to be listed. Thank-you for returning me the beauty I had so carefully chosen so many years ago!


Andy Milot
Oldsmar, FL
August 2011

Perfect! After my initial e-mail to WR Net I received a call from Marci Whatley explaining the program and I decided to proceed. Their WatchRepairPak arrived as promised in just a few days. I followed their instructions and called and had FedExand come and pick up my Rolex. Two days later, just as Marci promised I received and email letting me know that my watch arrived safely. and the next day Jeff Herman called to advise condition and repair costs. He also quoted estimated cycle time. I approved what was a fair cost and the project was started. Five days before the estimated completion date Marci called and said the watch would ship Friday. On Wednesday I got an e-mail with a Fed Ex tracker number and on Friday my watch was home! Seamless! Everything went as advised. Thank you for a great experience!


Carl Grisier
Coeur d Alene, ID
July 2011

My Panerai Luminor was given to me in celebration of my 60th birthday and 45 years of company service by the CEO of my company so it was a very special gift. When it stopped working I was very disappointed and at odds as to where to get it repaired. I searched the web and found a company called Watch Repair.net which I did research on. I must say they were great all the way through the process. Jeff Herman, the owner, made me feel comfortable and confident that I picked the right company. My Panerai came back today looks like new. Many thanks to Jeff and his people for making this a stress free and enjoyable experience they have earned my respect and future business.


Al DePaoli
Kingston, MA
July 2011

After doing online research, checking out all the websites and then calling several by phone, I selected WatchRepair net after viewing so many testimonials from prior satisfied clients.

There were various questions about the repair process that concerned me and they even sent me a long list of previous customers to contact on my own. I contacted several randomly and all made me feel much more comfortable. Everyone was very helpful and Jeff and his supporting staff stayed on top of their game from the first contact by email and phone call to following up on arrival of my Breitling Crosswind. They delivered my "new" Breitling Crosswind when promised that looked like it had come out of the store showcase. I would recommend WatchRepair.net to anyone who might inquire of my experience and I will return to them in the future when my watch once again needs service.


Gary L. Drury
San Antonio, TX
July 2011

Originally I was living in NYC when I sent my Rolex Submariner to be serviced, now I am a resident of Florida. (to be closer to my watch repair specialist) I can't tell you how pleased I am with your service, you took a used watch and made it NEW, you and your staff were professional, courteous and easy to deal with. I would recommend your services to all! Jay Lubinsky


Jay Lubinsky
Boynton Beach, FL
July 2011

I had them repair and perform maintenance on my Breitling Vintage 806 Navitimer. I have to say it was hard for me to send a $5,000 watch to people I discovered on the internet! However, I am glad I followed my instincts. They did a great job, everything that happened was exactly as they said, including the amount of time it would take to repair. They had the watch sent by insured mail back to me and it looks fantastic and new and it runs beautifully. I will use them for my other high end timepieces.


Stephen Craffen
Ringwood, NJ
July 2011

I was more than a bit skeptical about entrusting my Rolex Oyster Perpetual Datejust to somebody I found on the internet, but after several conversations with Jeff Herman the owner and checking out WatchRepair through the Better Business Bureau I took a chance and sent my Rolex. Jeff did a great job assessing the condition of my watch and I am very pleased with the results of the overhaul and repair. The watch truly looks like new and keeps excellent time. I would not hesitate to recommend WatchRepair to anyone and would be glad to discuss my experience.


Blaine Hafen
Seattle, WA
July 2011

Jeff and his staff did a fantastic job overhauling my Breitling Blackbird. It came back polished (or brushed, as this model should be) perfectly. In fact, Jeff and I talked about a gouge in the bezel that we decided would likely not be fixed due to the depth of the damage. When I received the watch, Jeff had worked a miracle! Great, great job--thanks for the professional work and the exceptional customer service!


Matt Richardson
Amarillo, TX
July 2011

My Rolex Ladies Oyster Perpetual Datejust watch is better than ever! It never kept good time, now it is accurate. Also, after talking to Jeff, I agreed to change the dial. What a difference, I have a brand new watch! Jeff, Marci, and their team are professionals and were willing to take time to talk to me patiently while I decided what to do. Their service was outstanding!


Diane Joppie
San Antonio, TX
July 2011

I just received my TAG HEUER back from Watch Repair.net and it looks like new. I have to admit that I spent many days on the internet looking at there website and others. I think I read every testimonial on their site. To say I was a skeptic would be an understatement. After talking to Jeff Herman, the Owner I took a leap of faith and sent my watch in for repair, WOW am I glad I did. I will recomend you to everybody I know, and use you again for any watch repair. THANKS AGAIN. Lonnie Meadows


Lonnie Meadows
Richland, WA
July 2011

I entrusted Jeff Herman, President, Watch Repair LLC with my Bretling watch for service and repair. I was very happy with the quality of work Jeff and his staff performed. The service and communication was very professional. The packaging was first class and the work was done in a timely manner. I will recommend Watch Repair to all of my closest friends because I have expreienced Jeff's quality of work and service first hand.


Randy Houston
Savannah, Georgia
July 2011

A good business will under-promise and over-deliver. This is the case with Jeff Herman and WatchRepair.net. Service was prompt, professional and completed in much less than the quoted time. My watch is running fine and looks as good as new. Thanks Jeff.


Matthew Gratalo
Bedminster, NJ
June 2011

My Rolex GMT 1675 was the second Rolex we sent Jeff and Company. Both our watches came back better than expected and in a timely fashion. I would highly recommend Watch Repair . net. Jeff and his wife Marci and staff make a very organized and thoughtful team. Thanks again!


Tom Binnie
Arcata, California
June 2011

My Rolex Oyster Perpetual is nearly 30 years old and it needed a good tune up. WatchRepair.net did a very good job. It looks new and runs great. Thanks for the good old fashioned service.


John Turner
East Haddam, CT
June 2011

I have a Rolex submariner two tone watch. When it stopped working I started to do some research on watch repair. I found Watch Repair . Net I would give Jeff & Marci my highest recommendation. They were in constant contact with me on what was happening with my watch. They not only fixed my watch before the estimated date, it came back looking like New. Thank you Jeff & Marci, and the entire team at WatchRepair.net


David Arao
Santa Cruz, CA
June 2011

I was quite hesitant to have my rolex repaired with someone over the internet. So when I received my watch back I was relieved, and also extremeley pleased. It looked as good as it did when it was new.

The best part is that they refinished my dial from champagne to blue with diamonds. It is so much easier to read the time now.  Of course it is running well. I would not hesitate to recommend this company.


Jean Brouder
Largo, FL
June 2011

Jeff stands behind his service. His prices are affordable and he does what he states to be necessary. Would highly reccomend and will use his services again. My Breitling Chronograph looks as good as it did when I first purchased it!


Philip Cobb
Swansboro, NC
June 2011

The service performed to my Rolex Oyster Perpetual Datejust was just as advertised. I received their WatchRepairPak and instructions in the mail only 2 days after calling with my address. I followed the instructions provided and boxed up my timepiece. Then I dropped it off at Federal Express and was given a receipt.

Once they received my watch, I was sent an email and a phone call that my watch was received safely and that Jeff Herman would be getting back to me in the next 24 hours. I received the estimate in by e-mail. I faxed back my credit card authorization giving the go ahead to proceed with the repair. Approx three weeks later I received and email and then a follow-up call advising me that my Rolex was all finished. As soon as I confirmed my return address two days later received back my timepiece shined up and working fine.

The customer service was outstanding thru each step of the service.


George Carpenter
Tampa, FL
June 2011
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